Welcome to Safal Krishi Direct. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, purchase agricultural products such as pesticides, fertilizers, seeds, plant growth regulators, bio-products, farming equipment, and related agricultural supplies, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, register an account, or contact us, we may collect:

• Full Name
• Company or Farm Name (if applicable)
• Billing Address
• Shipping Address
• Email Address
• Mobile Number
• GST Number (if applicable)
• Payment Information (processed securely through payment gateways)
• Order History

Technical Information

When you browse our website, we may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Date & Time of Visit
• Pages Viewed
• Referral Source
• Cookies and Similar Technologies

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Verify customer identity when required
• Provide customer support
• Manage returns, exchanges, and refunds
• Send order confirmations and shipping updates
• Improve our products and services
• Personalize your shopping experience
• Respond to your inquiries
• Prevent fraudulent transactions
• Maintain website security
• Comply with applicable laws and regulatory requirements

With your consent, we may also send promotional offers, newsletters, product launches, seasonal discounts, and agricultural advisory content. You may unsubscribe at any time.

3. Payment Information

We do not store your debit card, credit card, UPI PIN, net banking credentials, or CVV information.

Payments are securely processed through trusted third-party payment providers that comply with industry security standards.

4. Product Compliance

Certain agricultural products, including pesticides, insecticides, herbicides, fungicides, and other regulated crop protection products, may be subject to applicable laws and regulations.

Customers are responsible for:

• Purchasing products in compliance with local regulations.
• Using products strictly according to the manufacturer’s instructions.
• Following all safety precautions mentioned on product labels.
• Ensuring products are legally permitted for purchase and use in their region.

The information provided on this website is for general informational purposes and should not replace professional agricultural advice.

5. Cookies

Our website uses cookies to:

• Remember your preferences
• Maintain shopping cart functionality
• Improve website performance
• Analyze website traffic
• Enhance user experience

You may disable cookies through your browser settings, although certain website features may not function properly.

6. Sharing of Information

We do not sell or rent your personal information.

We may share information only with trusted service providers, including:

• Shipping and logistics partners
• Payment gateway providers
• Technology service providers
• Customer support platforms
• Government authorities when legally required

All third-party partners are expected to protect your information appropriately.

7. Data Security

We implement appropriate administrative, technical, and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to safeguard your information, no method of electronic transmission or storage is completely secure.

8. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill your orders
• Provide customer support
• Meet legal and tax obligations
• Resolve disputes
• Enforce our agreements

9. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information
• Update inaccurate information
• Request deletion of your data
• Withdraw marketing consent
• Request correction of information
• Object to certain processing activities

To exercise these rights, please contact us using the details provided below.

10. Children’s Privacy

Our website is intended for individuals who are at least 18 years old or otherwise legally eligible to purchase agricultural products where required by applicable law.

We do not knowingly collect personal information from children.

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of those websites before sharing personal information.

12. Marketing Communications

If you subscribe to our newsletters or promotional messages, we may send:

• Product updates
• Seasonal agricultural recommendations
• Special offers
• New arrivals
• Farming tips
• Event announcements

You may opt out of marketing communications at any time by using the unsubscribe link or contacting us.

13. International Users

If you access our website from outside India, you understand that your information may be transferred to and processed in India, where our business operations are located.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or services.

Any updates will be posted on this page with the revised “Last Updated” date.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

SAFAL KRISHI DIRECT

Address: C708, Signatures 2, Sarkhej, Cross Road, Opp. Crossway Hotel, Sarkhej, Ahmedabad – 380006, Gujarat, India.

Email: info@safalkrishidirect.com

Phone: 9099131396

Business Hours: Monday – Saturday, 9:00 AM – 6:30 PM (IST)

By using this website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.